We are proud to offer you, our clients, the following services:

Retail and Wholesale- We offer a vast range of products, sourcing from projects throughout South Africa.

Exclusive range – Many of our products are original creations produced in house at African Home. We work together with crafters adapting their skills towards unique items.

Customized Crafts – We facilitate custom made products to meet our clients’ needs. Our extensive craft project resources mean we can experiment with a wide range of materials.

Shipping and Handling- We can take care of your products’ packaging and shipping arrangements unless specified otherwise.

FOR IDEAL TRADE RELATIONS PLEASE APPRECIATE OUR TERMS AND CONDITIONS

Sampling
We are an empowerment project and pay all our crafters for their work regardless of whether it leads to an order.

We therefore have a basic sample development cost that is effective as compensation only if the order falls away. This fee is quoted according to the size and complexity of the product. Should the order materialize, this cost shall be wavered as complementary sample development.

Wholesale and Retail Prices
Wholesale prices are for retailers, agents and for orders of at least R1000 in value. Retail prices are available upon request.

Prices are subject to price negotiation for large and customized orders.

Making and securing an order
Upon placing an order, please ensure you are using the codes, and supplying maximum details: colour, size, shape; the more specific the order - the better we can match your need.

We can commence production of an order, only following the payment of a 50% deposit. This is to cover losses should an order cancellation occur. If time restraints hinder this deposit, a signed document can serve as surety.

Please note that payment by credit card via a secure site is available. Electronic Bank Transfers are also permissible.

Cancellation and quantity changes are acceptable up until the 50% deposit. Thereafter, increased quantities are possible within our capacity. We cannot accommodate quantity decreases thereafter since materials purchasing and production would already be underway.

Production processes
An approximate production lead time and delivery time will be supplied for each order.

Completed orders to clients will be delivered/collected only upon full payment.

All packaging and shipping costs are payable by the client.

Additional quotations for this will be prepared by us for client's approval before execution of an order.

Prices are subject to change, therefore, Pro forma invoices with current prices will be sent for approval before commencement of order.

Quality Control
Please remember all products are hand crafted and therefore products will vary slightly.

We endeavor to ensure that only crafts of professional standards pass through our quality control check. However, if the product quality differs grossly from the original sample or website image (i.e. disfigurement, extreme mistakes in colour, and size) please contact us with your queries.

For broken products, please see below.

Accountability

Return Policy/Damaged/Lost Item:

Lost or stolen packages:
Parcels can be insured on customers request only for loss. If a package is lost or stolen while being freighted, we will contact our insurance to pay out for that item.

Only after insurance has paid out for the lost/stolen item can we then resend you the new item. We package our items with care, use reliable freight carriers, but once an item leaves African Home, risk of loss passes from African Home to the freight agents/carriers.

Damaged Packages:
Unfortunately, African Home is not able to insure packages to cover damage/breakage during freight.
When a package leaves African Home, it has been carefully checked and packaged ,and subsequent damage passes to the carrier.
If a customer receives a damaged package, it will be up to them to lodge a complaint with the freight service.

Waiver
Neither African Home nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.